Privacy Policy

We collect information you provide (e.g., account, purchases, messages) and limited technical data (e.g., device, approximate location, usage). We use this to deliver services, prevent abuse, and improve our courses.

We do not sell personal information. We may use analytics to understand aggregated behavior. You can opt out of non-essential cookies in the cookie banner.

• Data controller: Writelio
• Contact: [email protected]
• Phone: +1-628-914-3075

Your rights include access, correction, deletion, portability, and objection where applicable. To exercise rights, contact us.

What we collect

• Identifiers: email address, name (if provided), account or purchase references.
• Customer content: messages you send us, support requests, feedback submissions.
• Payment context: purchase confirmations and billing metadata (we do not store full payment card numbers).
• Technical data: IP address (approximate geolocation), browser type, device identifiers, pages viewed, referring URLs, and timestamps.
• Cookie and local storage preferences: your cookie consent and theme choice.

How we use information

• Provide, operate, and maintain our services and educational content.
• Authenticate users and protect accounts and transactions.
• Respond to inquiries and provide customer support.
• Analyze aggregated usage to improve performance and content quality.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms.

Legal bases (where applicable)

• Contract: to provide the services you request.
• Legitimate interests: improving services, preventing abuse, and ensuring platform security.
• Consent: for non-essential cookies and optional communications (when offered).
• Legal obligations: accounting, tax, and lawful requests.

Cookies and similar technologies

We use cookies and local storage to keep the site functional, remember preferences (like theme), and—if you consent—understand aggregated usage patterns (analytics) and marketing effectiveness.

• Necessary: essential site functions, security, and preference storage.
• Analytics (optional): helps us understand how visitors use the site.
• Marketing (optional): helps measure campaign performance (if enabled).

Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the data type and purpose; when no longer needed, we delete or anonymize data.

Sharing and disclosures

We may share information with service providers that help us operate our services (e.g., hosting, email delivery, analytics if enabled). These providers are authorized to process data only as necessary to perform services for us and are required to protect it.

• Service providers: processing on our behalf under contractual safeguards.
• Legal: to comply with applicable law, lawful requests, and protect rights and safety.
• Business transfers: if we undergo a merger, acquisition, or asset sale, information may transfer under appropriate protections.

Your rights and choices

• Access, correct, or delete your personal information.
• Request portability of certain data you provided.
• Object to or restrict certain processing (where applicable).
• Withdraw consent for optional processing, including non-essential cookies.
• Opt out of certain marketing communications (when offered).

To exercise these rights, contact us at [email protected]. We may verify your request to protect your account.

Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is fully secure; if you believe your account has been compromised, contact us promptly.

Children’s privacy

Our services are not directed to children under 13 (or other age as required by local law). If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

International transfers

Information may be processed in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards as required by applicable law.

Changes to this policy

We may update this policy from time to time. We will update the “Last updated” date above and, where required, provide additional notice.